Privacy policy

Privacy Policy

Last Updated: November 2, 2026

At Nurtivana (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from our website.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or make a purchase, we may collect the following information:

Personal Information

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order details and purchase history

Payment Information

Payments are processed through third-party payment providers. We do not directly store complete payment card numbers or security codes on our website.

Device and Usage Information

We may automatically collect certain information, including:

  • IP address
  • Browser type and device information
  • Pages visited and browsing activity
  • Referral sources
  • Website interaction and usage data

2. How We Use Your Information

We use collected information to:

  • Process and fulfill your orders.
  • Arrange shipping and delivery.
  • Send order confirmations and tracking updates.
  • Respond to customer service requests.
  • Process returns, refunds, and exchanges.
  • Improve our website, products, and shopping experience.
  • Detect and prevent fraudulent or unauthorized activities.
  • Send promotional communications where permitted by law and your preferences.

3. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to improve website functionality and understand how visitors interact with our store.

These technologies may help us:

  • Remember shopping cart contents.
  • Maintain website preferences.
  • Analyze website performance.
  • Measure advertising effectiveness.
  • Deliver relevant marketing content.

You can manage cookies through your browser settings. Where legally required, we will request your consent before using non-essential cookies or similar tracking technologies.

4. How We Share Your Information

We may share relevant information with trusted third parties when necessary to operate our business, including:

  • Shopify: Our e-commerce platform and store infrastructure.
  • Payment Providers: To securely process transactions.
  • Shipping Partners: To deliver your orders.
  • Analytics Providers: To understand website performance.
  • Marketing Partners: To measure advertising campaigns and provide marketing services, subject to applicable privacy requirements.

We do not sell your personal information in exchange for money.

We may also disclose information when required by law or when necessary to protect our legal rights and prevent fraud.

5. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including order processing, customer support, legal compliance, accounting, and dispute resolution.

When information is no longer required, we will take reasonable steps to delete or anonymize it, subject to applicable legal requirements.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Requesting access to your personal information.
  • Requesting correction of inaccurate information.
  • Requesting deletion of certain personal information.
  • Requesting a copy of your information.
  • Objecting to or restricting certain processing activities.
  • Withdrawing consent where processing is based on consent.
  • Opting out of certain marketing communications or targeted advertising.

To exercise your rights, contact us at:

support@nurtivana.com

We may need to verify your identity before processing certain requests.

7. Marketing Communications

If you subscribe to our marketing emails, we may send you updates, product information, and special offers.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

Transactional emails related to your purchases may still be sent when necessary.

8. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.

9. Children’s Privacy

Our website is intended for a general audience and is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected without appropriate consent, we will take reasonable steps to delete it.

10. International Data Transfers

Because we serve customers in different countries, your information may be processed or transferred to countries outside your country of residence.

Where required, we take appropriate measures to protect personal information during international transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements.

Any updates will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Nurtivana
Email: support@nurtivana.com
Address: 1122 N Middleton DR NW, Calabash, NC 28467, United States