Return & Refund Policy

Return & Refund Policy

Last Updated: November 2, 2026

At Nurtivana, we want you to feel confident about your purchase. If something isn’t right with your order, we’re here to help.

Please review our return and refund guidelines below.

1. Return Eligibility

For eligible purchases, you may request a return within 30 days of receiving your order.

To qualify for a standard return, items should:

  • Be unused and in their original condition.
  • Include original packaging, accessories, and included components where applicable.
  • Not show signs of damage caused by misuse or improper handling.

Certain products may have additional return requirements due to hygiene, safety, or product-specific considerations. Any applicable restrictions will be communicated before purchase.

2. How to Request a Return

Please contact our customer support team before sending any item back.

Email: support@nurtivana.com

Please include:

  • Your order number.
  • The name of the product you wish to return.
  • The reason for your return.
  • Photos or videos if the item is damaged, defective, or incorrect.

Our team will review your request and provide return instructions if your return is approved.

Please do not send products to our business address unless we have specifically instructed you to do so.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

We may ask for photos or videos to help us understand the issue.

If the issue is confirmed, Nurtivana will provide an appropriate solution, which may include:

  • A replacement.
  • A refund.
  • Another suitable resolution agreed upon with you.

For confirmed product issues, we will cover reasonable return shipping costs where a return is necessary.

4. Change of Mind

If you change your mind or no longer need an item, you may request a return within the applicable return period.

For approved change-of-mind returns, the customer is responsible for the return shipping costs unless applicable law requires otherwise.

Original shipping charges are generally non-refundable, except where required by law or where the return is due to our error.

5. Refunds

Once your returned item has been received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method.

Please allow approximately 5–10 business days for the refund to appear after it has been processed. Actual posting times may vary depending on your payment provider or financial institution.

6. Exchanges

If you need a different product or a replacement, please contact our customer support team.

Exchange availability depends on product stock and the nature of your request.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders that have not yet entered processing or shipping may be eligible for cancellation.

Once an order has been shipped, it generally cannot be canceled. You may instead request a return in accordance with this policy and applicable law.

8. European Union Customers

If you are a consumer in the European Union, you generally have the legal right to withdraw from an online purchase within 14 days of receiving the goods, without giving a reason, subject to applicable legal exceptions.

You may notify us of your decision to withdraw by emailing:

support@nurtivana.com

Unless we agree otherwise or applicable law provides otherwise, you are responsible for the direct cost of returning goods when exercising this right.

This policy does not affect your statutory consumer rights, including applicable legal guarantees for defective or non-conforming products.

9. Contact Us

If you have questions about returns or refunds, please contact:

Nurtivana Customer Support
Email: support@nurtivana.com
Address: 1122 N Middleton DR NW, Calabash, NC 28467, United States