Shipping Policy

Last Updated: November 2, 2026

At Nurtivana, we aim to make your shopping experience simple and convenient, from checkout to delivery.

Please review the following information about order processing, shipping, and delivery.

1. Order Processing

Orders are processed after payment has been successfully confirmed.

Processing time includes order verification, product preparation, quality checks where applicable, and shipment arrangements.

Processing times may vary depending on product availability, order volume, and other operational factors.

2. Shipping Destinations

Nurtivana aims to serve customers across the United States, Canada, and selected international destinations.

Available shipping destinations and shipping options will be displayed at checkout.

Shipping availability may vary depending on the product and destination.

3. Shipping Times

Estimated delivery times depend on the destination, shipping method, carrier, and local delivery conditions.

The estimated shipping timeframe will be displayed during checkout or communicated through the relevant product or shipping information.

Please note that delivery estimates are not guaranteed dates.

4. Shipping Costs

Shipping costs are calculated based on the destination, selected shipping method, order details, and any applicable promotions.

The final shipping cost will be displayed at checkout before payment is completed.

5. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information when available.

Please allow time for the carrier to update tracking details after the shipment has been dispatched.

If your tracking information has not updated for an extended period, please contact us for assistance.

6. Delivery Delays

Although we work to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including:

• Carrier or transportation delays.
• Customs inspections and clearance.
• Weather conditions.
• Public holidays.
• Unexpected logistics disruptions.

If we become aware that your order cannot be shipped within the promised timeframe, we will notify you and provide available options, including cancellation and a refund where applicable.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us immediately at support@nurtivana.com.

We cannot guarantee that address changes can be made after an order has entered processing or been shipped.

8. Customs Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.

Unless explicitly stated otherwise at checkout, customers may be responsible for applicable import charges.

Customs procedures and fees vary by destination and are outside our direct control.

9. Lost or Missing Packages

If your package appears to be lost or has not arrived within the estimated delivery timeframe, please contact our support team.

We will review the tracking information and work with the relevant shipping carrier to investigate the issue.

Where a shipment is confirmed lost, we will work with you toward an appropriate resolution in accordance with applicable law.

10. Contact Us

For shipping-related questions, please contact:

Nurtivana Customer Support
Email: support@nurtivana.com
Address: 1122 N Middleton DR NW, Calabash, NC 28467, United States